Refund Policy |SoftVitech

SoftVitech provides SaaS products, subscriptions, AI solutions, ERP-related software, hiring technology, manufacturing workflow tools, industrial automation systems, and custom software services. This policy explains when payments may be refundable and how cancellation or billing review requests are handled.

Refund eligibility may depend on the product, subscription type, service scope, contract terms, billing cycle, usage status, and any signed agreement between SoftVitech and the customer.

• Subscription fees are billed in advance for the selected billing period unless otherwise agreed in writing.
• Monthly subscriptions are generally non-refundable after the billing cycle begins.
• Annual subscriptions may be eligible for partial refunds under defined conditions, such as duplicate billing, incorrect plan activation, or a written enterprise agreement that permits refund review.
• Customers can cancel future renewals anytime through available account settings or by contacting SoftVitech support.
• When a subscription is cancelled, access generally continues until the end of the active subscription period unless a contract or product-specific term states otherwise.

• Trial periods and demo accounts are non-chargeable unless a paid plan is explicitly selected or separately agreed.
• Trial limitations may apply, including limited features, usage caps, data limits, time restrictions, workspace restrictions, or demo-only access.
• Trial access may expire automatically at the end of the stated trial period, after which continued access may require a paid subscription or written approval from SoftVitech.

• Custom development payments are non-refundable once work begins, including discovery, planning, architecture, design, engineering, implementation, testing, deployment, or integration work.
• Milestone payments are non-refundable after customer approval, delivery acceptance, or milestone completion.
• Scope change requests, additional features, extra integrations, revised timelines, data migration, training, support extensions, or rework outside the agreed scope may incur additional costs.

Enterprise agreements, implementation contracts, pilot programs, managed services, and custom procurement arrangements follow the signed contract terms between SoftVitech and the customer.

Contract-specific refund, cancellation, service credit, termination, renewal, payment, and notice conditions apply where an enterprise agreement exists.

• Incorrect charges may be reviewed when reported with relevant billing details, invoices, transaction references, account information, or proof of payment.
• Duplicate payments may be refunded after SoftVitech verifies the duplicate transaction and confirms that the amount was received.
• Approved billing-error refunds may be processed to the original payment method or another method permitted by the payment provider and applicable law.

• Customers may request cancellation through account settings, written email support, or the process described in their product or enterprise agreement.
• Cancellation should be completed before the next renewal date to avoid future billing.
• After cancellation is confirmed, SoftVitech will not bill future subscription renewals for the cancelled service, subject to any outstanding invoices, contractual commitments, or usage-based charges.
• Cancellation does not automatically create a refund for the current billing period unless this policy, product terms, or a signed agreement provides otherwise.

SoftVitech may deny refunds, suspend access, terminate services, or apply additional review in situations involving:

• Fraudulent activity, unauthorized payment activity, chargeback abuse, or identity misuse.
• Abuse of services, excessive misuse, reverse engineering, scraping, unauthorized automation, or platform exploitation.
• Policy violations, breach of terms, prohibited use, illegal activity, or security-related misuse.
• Force majeure situations, outages, delays, disruptions, or service limitations caused by circumstances beyond reasonable control.

For billing reviews, refund questions, cancellation support, or payment-related concerns, contact SoftVitech using the details below.

SoftVitech reserves the right to modify this policy and update refund terms as products evolve. Updated terms may apply to future purchases, renewals, subscriptions, service engagements, or customer agreements as permitted by applicable law and contract terms.