1. Introduction
SoftVitech is committed to respecting privacy and protecting personal, business, and operational information. This policy applies to website visitors, prospective customers, software users, business customers, hiring candidates, and organizations that interact with our AI software, ERP-related tools, manufacturing workflows, hiring solutions, and industrial automation products.
Because SoftVitech is an India-based company with potential global customers, we aim to follow privacy practices that support Indian data protection expectations while remaining practical for international B2B SaaS relationships.
2. Information We Collect
Depending on how you interact with SoftVitech, we may collect the following categories of information:
- Personal information such as name, email address, phone number, job title, and professional profile details.
- Contact form submissions, demo requests, support requests, sales inquiries, and other communications you send to us.
- Business and company information such as company name, industry, location, team size, business requirements, ERP needs, and workflow details.
- Technical data such as IP address, browser type, device information, operating system, pages visited, access times, and referral sources.
- Usage analytics related to website visits, product usage patterns, feature engagement, performance metrics, and error events.
- Cookies and tracking data used to operate, secure, analyze, and improve our website and services.
- Hiring and recruitment data such as resumes, work history, qualifications, portfolio links, interview notes, and candidate communications.
- Customer uploaded business, manufacturing, ERP, hiring, operational, costing, production, procurement, or workflow data processed through SoftVitech products.
3. How We Use Information
SoftVitech uses information for legitimate business, service, and product purposes, including:
- Delivering, operating, maintaining, and improving SoftVitech services and SaaS products.
- Configuring AI software, manufacturing workflows, ERP-related tools, hiring systems, and automation features for customer needs.
- Improving AI product quality, reliability, user experience, and workflow recommendations.
- Providing customer support, troubleshooting, implementation assistance, and product onboarding.
- Analyzing website and product usage to understand performance, adoption, and feature effectiveness.
- Protecting accounts, systems, infrastructure, products, and users from misuse, fraud, abuse, or security risks.
- Managing recruitment processes, candidate evaluation, interview scheduling, and hiring communication.
- Sending product updates, service notices, demo follow-ups, support responses, commercial communication, and legally required notices.
4. AI and Automation Policy
Some SoftVitech products may use AI-assisted processing, automation, analytics, or recommendation systems to support business workflows. AI-assisted outputs may help with tasks such as classification, summarization, workflow suggestions, hiring assistance, ERP insights, manufacturing analysis, or operational decision support.
- Customer confidential data is handled according to applicable product settings, contractual commitments, access controls, and security practices.
- SoftVitech recommends human review before relying on AI-assisted outputs for legal, financial, hiring, production, manufacturing, procurement, safety, or business-critical decisions.
- Customers retain ownership of their uploaded business, manufacturing, ERP, hiring, and operational data unless a separate written agreement states otherwise.
- SoftVitech does not claim ownership over customer business data submitted for processing through our products.
- Where appropriate, AI-assisted features should be treated as decision-support tools rather than fully autonomous decision-makers.
6. Data Sharing and Third Parties
SoftVitech does not sell user data. We may share limited information only when necessary to operate our business, provide our services, or comply with legal obligations.
- We may share data with trusted service providers such as hosting, analytics, cloud infrastructure, communication, security, support, payment, and productivity vendors.
- Service providers are expected to process information only for authorized purposes and with appropriate confidentiality and security protections.
- We may disclose information when required by law, regulation, court order, legal process, government request, or to protect the rights, safety, and security of SoftVitech, customers, users, or the public.
- If SoftVitech is involved in a merger, acquisition, financing, restructuring, or asset transfer, relevant information may be transferred subject to appropriate safeguards.
7. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.
- Encryption for data transmission and, where appropriate, protected storage.
- Authentication mechanisms to control access to accounts, systems, and administrative tools.
- Role-based access controls and internal access limitations based on business need.
- Secure infrastructure practices, monitoring, backups, vulnerability management, and operational security reviews.
No digital system is completely risk-free. Customers are responsible for maintaining secure credentials, appropriate access permissions, and responsible use of SoftVitech products within their organization.
8. Data Retention
SoftVitech retains information for as long as necessary to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.
Retention periods may vary based on the type of data, product used, customer agreement, legal requirements, operational requirements, and whether the data relates to website activity, SaaS usage, support, recruitment, billing, or customer-uploaded business workflows.
9. User Rights
Subject to applicable law and contractual terms, users and business customers may request to exercise privacy rights related to their information.
- Access requests to understand what personal information may be held about you.
- Correction requests for inaccurate, incomplete, or outdated information.
- Deletion requests where retention is no longer required by law, contract, security, or legitimate business needs.
- Data export requests for information available in a reasonably portable format.
- Consent withdrawal where processing is based on consent, subject to service, legal, or contractual limitations.
Business customers may also manage certain user and workspace data through product settings, administrator controls, or written support requests.
10. Recruitment and Hiring Data
If you apply for a role, partnership, internship, project, or hiring opportunity with SoftVitech, we may collect recruitment-related information to evaluate your application and communicate with you.
- Recruitment data may include resumes, contact details, education, employment history, portfolio links, references, interview feedback, assessment results, and compensation expectations.
- We use recruitment data for candidate screening, interview coordination, role matching, hiring decisions, compliance, and future opportunity consideration where appropriate.
- Hiring data may be processed using internal tools, recruitment systems, communication providers, and AI-assisted workflow support, with human review recommended for hiring decisions.
11. International Users
SoftVitech is based in India and may serve customers, visitors, and users in other countries. If you access our website or services from outside India, your information may be processed in India or in other locations where SoftVitech, its infrastructure, or service providers operate.
We aim to use reasonable safeguards for international processing and transfers, taking into account applicable laws, customer agreements, service provider commitments, and business privacy expectations.
12. Compliance
SoftVitech designs its privacy practices to align with the principles of India's Digital Personal Data Protection Act, 2023, including purpose limitation, consent where applicable, reasonable security safeguards, and respect for individual data rights.
For international customers, this policy also uses GDPR-friendly wording around transparency, lawful processing, access, correction, deletion, portability, consent withdrawal, and processor/service provider safeguards. Specific GDPR, data processing, or enterprise compliance terms may be addressed in a separate customer agreement or data processing addendum.
SoftVitech is committed to protecting business customer privacy, preserving customer ownership of uploaded operational data, and handling confidential AI, manufacturing, ERP, hiring, and workflow information with care.
13. Contact Information
For privacy questions, access requests, data corrections, deletion requests, recruitment data inquiries, or business customer privacy matters, contact SoftVitech using the details below.
Email: [support@softvitech.com]
Address: [Company Address]
Website: [softvitech.com]